1. Current status
Payments are not live yet. Nothing on this website charges you, and joining the waitlist or pre-order list is free and binding on no one. The rules below will apply from the day paid plans and wristband sales launch. We will show them again before you pay.
2. Subscriptions (Premium & Family)
- You can cancel at any time from the app or by contacting us. No questions asked.
- Cancelling stops the next renewal. You keep paid features until the end of the period you have already paid for.
- 7-day refund: if you're not happy, ask within 7 days of your first payment for a plan and we will refund it in full.
- After 7 days, payments for the current period are not refundable except where the law requires, or if we fail to provide the service.
- Cancelling never deletes the record on your tag. Free features — reading and writing your own tag offline — keep working.
3. Wristbands, cards and keychains
- Defective or damaged on arrival: tell us within 7 days of delivery and we will replace it or refund you in full, including shipping.
- Change of mind: unused items in original packaging can be returned within 7 days of delivery for a refund of the item price.
- Tags that have been written with personal health data can't be resold, so for hygiene and privacy reasons we can only accept them back if they are defective.
4. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. They are initiated within 5 business days of approval and usually reach you within 5–7 business days after that, depending on your bank.
5. Requesting a cancellation or refund
Use the contact form or email hello@patient-tap.shop with your order reference. Unresolved complaints can go to our Grievance Officer — see the privacy policy.